Shipping Policy

Shipping & Delivery Policy

Elite American Dental Lab LLC

At Elite American Dental Lab LLC, we are committed to providing fast, reliable, and professional logistics for every dental case. Our goal is to support your clinical workflow with transparent processes, consistent turnaround times, and complimentary pickup and delivery across our service areas.

📦 1. Free Pickup & Delivery

We proudly offer 100% free case pickup and delivery for all partner clinics within Miami-Dade, Broward, and surrounding service zones.
There are no hidden fees, no minimums, and no additional logistics charges—ever.

Our logistics team ensures safe, timely transportation of:

Impressions
Models
Bite registrations
Diagnostic cases
Final prosthetic restorations

This service is part of our commitment to efficient, doctor-centered support.

⏱️ 2. Turnaround Times

Ready in just 10 business days, with free delivery!

Once your case is received, our team begins fabrication immediately. Every restoration is carefully crafted, inspected with strict quality control, and finalized within 10 business days.

Turnaround by Case Type:

Zirconia crowns/bridges: 8–10 business days
E.max crowns/veneers: 8–10 business days
Implant crowns: 10 business days
Night guards: 10 business days
Removables (partials/dentures): 10–12 business days
Digital cases: may be completed faster depending on design approval

We guarantee fast production without compromising precision or esthetics.

🌍 3. Service Areas

Free logistics are available in:

Miami
Hialeah
Doral
Miami Springs
Coral Gables
Kendall
Broward (partial coverage)

If your clinic is outside these areas, we can arrange UPS/DHL shipping at competitive rates.

📝 4. Case Intake & Required Documentation

To ensure accurate and timely processing, please include:

Completed lab slip
Shade information
Material selection
Photos (optional but recommended)
Digital STL files (for digital cases)

Cases without full information may experience delays.

🔄 5. Digital Case Submissions

We accept digital impressions from:

3Shape TRIOS
iTero
Medit
Carestream
Any open STL format

Digital cases may reduce turnaround time.

Upload files to: orders@eliteamericandental.com

📮 6. Shipping for Clinics Outside Our Pickup Zone

For clinics outside Miami-Dade/Broward, we offer:

Inbound shipping: USPS, UPS, or DHL
Return shipping: tracked and insured
Flat-rate packaging available upon request

Typical transit times range from 1–3 days depending on your location.

🔐 7. Packaging & Case Protection

Every case is handled with care using:

Protective crown/bridge boxes
Sealed laboratory bags
Moisture-resistant packaging
Foam lining for fragile items

We follow industry standards to ensure safe transport from your clinic to our lab and back.

📆 8. Rush Cases

Rush services may be available depending on the type of case.
Rush fees may apply.
Please contact us before sending your case to confirm availability.

📞 9. Contact & Support

For questions regarding shipping or case logistics:

Elite American Dental Lab LLC

📧 info@eliteamericandental.com
📧 orders@eliteamericandental.com
📞 (786) 870-5879

✅ 10. Commitment to Reliability

Our mission is to make every step of your workflow simple, predictable, and efficient.
With fast turnaround times, strict quality control, and free pickup & delivery, Elite American Dental Lab ensures your cases arrive on time, every time.